• Receives and records incoming emergency and non-emergency calls on both the telephone and two-way radio (including animal control and 9-1-1 calls).
• Evaluates calls and dispatches appropriate field responders for emergency and non-emergency calls.
• Evaluates and directs non-emergency calls to appropriate staff, officers, and/or agencies.
• Monitors radio frequencies of field response personnel.
• Assists and answers questions from the general public.
• Gives directions to citizens and responders when necessary.
• Trains new dispatch personnel on equipment operations and adhering to procedures while providing excellent customer service.
• Files and pulls local warrants for officers when needed.
• Performs computer-assisted and manual records checks for officers on individuals, locations, vehicles and other property, sometimes verifying warrants, suspended or expired license, or reports of stolen property with the originating agency.
• Reviews the department’s policies and procedures.
• Maintains, updates, and accesses various logs and computer data files of responder activities, including incident reports, accident reports, stolen or repossessed property logs, maps, shift logs, etc.
• Performs data entry of logs and records regarding officer activities, including traffic stops, DWIs, suspicious vehicles, people and incidents, ensuring officer safety.
• Completes forms and reports as needed.
• Operates recording equipment for 9-1-1 and telephone calls.
• Assists Deaf and hard-of-hearing persons using a Telecommunications Device for the Deaf (TDD).
• Routinely runs diagnostic testing of various equipment within the Communications Center.
• Enters information regarding wanted and missing persons, stolen items, and protection orders into Texas and National Crime Information computer database and validates information against reports.
• Files departmental records.
• Assists the general public with questions in person and over the phone, giving direction when needed; Alerts state and federal agencies of stolen vehicles and property, wanted and missing persons, etc., using TLETS computer system.
• Prints computerized forms for officers as necessary.
• Maintains files on repossessed automobiles.

• Works rotating shift work during evenings, nights, weekends, and holidays; may be required to work extended shifts; and will be subject to emergency callout(s); and
• Performs such other related duties as may be assigned.

Emergency Dispatch Trainee:

• High School Diploma, or its equivalent.

• High School Diploma, or its equivalent.
• At least one to three (1-3) years’ experience in a high-volume call center or 9-1-1 dispatcher work environment.
• OR any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.
• Valid Telecommunications Basic or Intermediate Operator Certification from the Texas Commission of Law Enforcement (TCOLE); or ability to earn certification within one (1) year of employment.

• High School Diploma, or its equivalent.
• At least four to seven (4-7) years’ experience in a high-volume call center or 9-1-1 dispatcher work environment.
• OR any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.
• Valid Telecommunications Advanced Operator Certification from the Texas Commission of Law Enforcement (TCOLE); or ability to earn certification within one (1) year of employment.

• High School Diploma, or its equivalent.
• At least eight (8) years’ experience in a high-volume call center or 9-1-1 dispatcher work environment.
• OR any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.
• Valid Telecommunications Master Operator Certification from the Texas Commission of Law Enforcement (TCOLE); or ability to earn certification within one (1) year of employment.

• Communications Training Officer Certification
• Emergency Police Dispatcher Certification
• Crisis Communications Certification
• Active Shooter (Assailant) Training Course
• Monthly Continuing Education Certifications