Distribution Operations Technician

Pedernales Electric Cooperative

Pedernales Electric Cooperative

Austin, TX, USA · Austin, TX, USA
Posted on Tuesday, October 31, 2023

Position will remain open until filled.

$40.73 per hour Minimum Starting Base Pay* + KPI Bonuses + Competitive Benefits

Qualifications may warrant greater starting base pay within the full pay range.  Individual base pay is determined by experience, job-related skills, and relevant education or training.


Position Summary-

The Distribution Operations Technician (DOT) is responsible for monitoring, identifying, investigating and correcting the Geographic Information System (GIS) database to ensure accuracy.


Essential Duties and Responsibilities-

  • Provide technical support to members, cooperative, contract crews and Distribution Designers
  • Communicate problems to the appropriate department
  • Serve as the liaison between the districts and System Maintenance
  • Monitor the distribution system to ensure proper, reliable operations within the Cooperative’s established policies procedures and regulations
  • Maintain and monitor the integrity of the electric distribution system, including coordination of routine and emergency switching and service restoration
  • Ensure optimum system operations conditions
  • Reflect accurate connectivity and equipment within the Cooperative’s electrical model
  • Responsible for power quality of feeders as they exit the substation
  • Patrol feeders and identify problem areas for Capital Improvement Projects (CIP) and vegetation projects
  • Assist in coordination, assignment and management of service work process
  • Responsible for distribution electric equipment, including maintenance and testing
  • Utilize the distribution mapping system for research and corrections
  • Serve as the subject matter expert for mapping processes
  • Manage member complaints that evolve from power problems i.e. installing voltage recorders
  • Review, assign and document all actions related to mapping changes
  • Interface with field personnel
  • Initiate work orders that can be completed by the DOT or maintenance crew
  • Maintain accurate records of all work
  • Ensure oil spill clean up and complete paperwork
  • Participate in outage restoration processes, as assigned
  • Participate in infrared, TVI/RFI testing and repair
  • Participate in load balancing and transfer processes and switching orders
  • Stay abreast of advances in technology
  • Maintain the security of confidential information
  • Demonstrate regular and prompt attendance
  • Performs other related duties as necessary or assigned.


Supervisory and/or Leadership Responsibilities-  None


Knowledge, Skills and Abilities-

  • Knowledge of using computer systems, which may include setting up and using hardware and software programs, entering data or processing information
  • Knowledge of principles and processes for providing customer service
  • Knowledge of Operations processes
  • Knowledge of troubleshooting processes
  • Knowledge of mapping system
  • Knowledge of outage management system and restoration processes
  • Skilled in monitoring and coordinating processes
  • Skilled in utilization of internal processes specific to the Cooperative
  • Skilled in time management
  • Skilled in prioritizing and managing changing priorities
  • Skilled in anticipating, identifying, analyzing and resolving conflict and problems
  • Ability to establish and maintain effective relationships with internal and external customers
  • Ability to operate dispatch equipment and serve as dispatcher during Emergency Operations Procedures or restoration processes
  • Ability to perform troubleshooting techniques
  • Ability to successfully manage priorities and processes
  • Ability to communicate effectively verbally and in writing


Minimum Qualifications- (Education, Experience, Certification & Licensing)

  • High School diploma or equivalent
  • DOL Journeyman Certification
  • Two years of experience in service order processing or equivalent
  • Valid Driver’s License


Physical Demands and Work Environment-

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.


  • The employee may be required to stand; reach with hands and arms, stoop and kneel
  • The employee may be required to sit or stand for long periods of time
  • The employee may be required to lift, carry, push, pull or move up to 25 pounds
  • The employee may be required to travel
  • This position is intermittently in the field, outdoor climate may be a factor and the noise level moderate to loud
  • This position may be required to work more than 40 hours per week


This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of essential duties and responsibilities shall not be held to exclude other duties that may be assigned based on the needs of the Cooperative.


Pedernales Electric Cooperative will not discriminate against apprenticeship applicants or apprentices based on race, color, religion, national origin, sex (including pregnancy and gender identity), sexual orientation, genetic information, or because they are an individual with a disability or a person 40 years old or older. Pedernales Electric Cooperative will take affirmative action to provide equal opportunity in apprenticeship and will operate the apprenticeship program as required under Title 29 of the Code of Federal Regulations, part 30.