Pay Range: $71,806 - $89,040 annually Job Description: Your Piece of the Puzzle As NFM’s Delivery Manager you’re responsible for the growth and retention of a qualified network of Outbound Service Providers. The Delivery Manager will coordinate process between NFM and the delivery contractor management teams that support successful delivery performance. You will ensure fair practices between NFM departments and the delivery contractor management teams. Job Duties: A Day in the Life Monitor and reduce spend on outbound transportation costs and handle cargo claim dispute resolutionsManage Ensure independent contractors understand terms of the agreement, meet the required license/certification/insurance requirements and consistently comply with requirements supporting customer and company initiativesPlan Work on Developing a Forecasting tool in conjunction with sales projections as well as innovation and growth for each new facility including forecasting labor needs Assist Act as an honest broker of delivery process hand off between NFM DC and Delivery management companiesCollaborate Working with the Planning management group and independent Service Providers on KPI performance, and service vehicle fleet size to evaluate percentage of additional business they are capable of adding Your work will directly impact our ability to help people create a lifestyle they love, for the people they love—because that’s what we love. Qualifications: Can You Check These Boxes? Bachelor’s degree in business, management, logistics or equivalent experience preferredLogistics experience preferredInsurance claim investigation or processing experience preferredProject management experience requiredKnowledge of generally accepted accounting principles preferred3 years of customer service experience3 years of management experienceComputer knowledge to include Microsoft Office ApplicationsAbility to enter data quickly and accuratelyValid driver’s license and ongoing acceptable driving record Ability to work nights, weekends and/or early morning hours based on business needsAbility to travel up to 25% of the time Pre-employment screening includes, but isn’t limited to, criminal background check