Pay Range: $24.65-30.57 hourly Job Description: Your Piece of the Puzzle NFM’s I.T. Support Technician I provides excellent customer service skills in assisting all Retail store-level and Home Office staff with technical support of all hardware, software and application problems. Job Duties: A Day in the Life Assist: Support staff with installation, move, configuration and ongoing usability of POS/Desktop/Telephone devices, peripheral equipment, software and applicationsExamine: Determine why equipment is not working by analyzing the situation and performing repairs Prevent: Provide preventive maintenance as necessary for appropriate hardware and update service tickets with steps performed Communicate: Share status of open issues with Manager, Solution Center and staffTest: Determines why equipment is not working by analyzing the situation and physically examining the equipment and performs all repairs Your work will directly impact our ability to help people create a lifestyle they love, for the people they love—because that’s what we love. Qualifications: Can You Check These Boxes? Associate’s degree in Information Systems or PC/computer diagnosis and repair or equivalent experience0 - 2 years experience with communications devices and computer related hardware; installation, diagnosis and repair Basic understanding of operating systems of end-user devices and the relationship to application software and network connectivity with the ability to apply them for the completion of routine assignmentValid driver’s license and acceptable driving recordPre-employment screening includes, but isn’t limited to, drug screen and criminal background check