Pay Range: $30.93-38.35 hourly

A new store means new opportunities. Help us bring our culture and values to our new Cedar Park, Texas location by supporting our growing team.

Job Description: Your Piece of the Puzzle

As NFM’s I.T. Support Technician III you will deliver excellent customer service to our retail store-level and home office staff. You will act as escalations point for problems above skill level of Level I and Level II Technicians, while providing technical support for all hardware, software, and applications problems.

Job Duties: A Day in the Life

• Play your Part: Configures PCs, Laptops, Audio/Visual equipment, radio frequency(RF) and wireless devices for deployment.
• Be the Expert: Conducts research on new technology being considered for development projects
• Unravel: Determines why equipment is not working by analyzing the situation and physically examining the equipment and performs all repairs
• Collaborate: Works with 3^rd party vendor as necessary for problem resolution on Radio Frequency, Wireless and A/V devices
• Support: Test new/moved equipment to ensure it is operational and fully meets expectations of customer

Your work will directly impact our ability to help people create a lifestyle they love, for the people they love—because that’s what we love.

Qualifications: Can You Check These Boxes?

• Associate degree in Information Systems or PC/computer diagnosis, repair or equivalent experience
• 4 years’ experience with communications devices and computer related hardware; installation, diagnosis and repair
• CCNA certification required
• Comp TIA A+ or related certification
• Experience in mentoring staff
• Demonstrated Project Leadership skills
• Fundamental understanding of operating systems of end-user devices and the relationship to application software and network connectivity with the ability to apply them for the completion of routine assignments
• Basic computer skills plus knowledge of Microsoft Office products (Word, Excel, PowerPoint, Access)
• Ability to work night, weekend and/or early morning hours based on business needs
• Pre-employment screening includes, but isn’t limited to, criminal background check