Pay Range: $27.57-34.19 hourly

A new store means new opportunities-help us bring our culture and values to our new Cedar Park, Texas location by supporting our growing team. Help build the Cedar Park team from the ground up.

Job Description: Your Piece of the Puzzle

As NFM’s I.T. Support Technician II you will deliver excellent customer service to our retail store-level and home office staff and mentor I.T. Support Technician I staff while providing technical support for all hardware, software and applications problems.

Job Duties: A Day in the Life

• Assist: Support staff with installation, move, configuration and ongoing usability of POS/Desktop/Telephone devices, peripheral equipment, software and applications
• Examine: Determine why equipment is not working by analyzing the situation and performing repairs
• Prevent: Provide preventive maintenance as necessary for appropriate hardware and update service tickets with steps performed
• Communicate: Share status of open issues with Manager, Solution Center and staff
• Test: Move and install equipment within a mutually agreed upon time and assess to ensue it’s fully operational

Your work will directly impact our ability to help people create a lifestyle they love, for the people they love—because that’s what we love.

Qualifications: Can You Check These Boxes?

• Associate’s degree in Information Systems or PC/computer diagnosis and repair or equivalent experience
• 2 years’ experience with communications devices and computer related hardware; installation, diagnosis and repair
• Working toward Comp TIA A+ Certification: Net+ Certification is preferred
• ServiceNow experience preferred
• Knowledge or experience in administering Citrix XenDesktop/XenApp, IGEL Thin Clients preferred
• Experience in supporting Windows and Apple products in an enterprise is a plus
• Basic understanding of operating systems of end-user devices and the relationship to application software and network connectivity with the ability to apply them for the completion of routine assignments
• Ability to work night, weekend and/or early morning hours based on business needs.
• Pre-employment screening includes, but isn’t limited to, criminal background check