Pay Range: $24.65-30.57 hourly

A new store means new opportunities-help us bring our culture and values to our new Cedar Park, Texas location by supporting our growing team. Help build the Cedar Park team from the ground up.

Job Description: Your Piece of the Puzzle

NFM’s I.T. Support Technician I provides excellent customer service skills in assisting all Retail store-level and Home Office staff with technical support of all hardware, software and application problems.

Job Duties: A Day in the Life

• Assist: Support staff with installation, move, configuration and ongoing usability of POS/Desktop/Telephone devices, peripheral equipment, software and applications
• Examine: Determine why equipment is not working by analyzing the situation and performing repairs
• Prevent: Provide preventive maintenance as necessary for appropriate hardware and update service tickets with steps performed
• Communicate: Share status of open issues with Manager, Solution Center and staff
• Test: Determines why equipment is not working by analyzing the situation and physically examining the equipment and performs all repairs

Your work will directly impact our ability to help people create a lifestyle they love, for the people they love—because that’s what we love.

Qualifications: Can You Check These Boxes?

• Associate’s degree in Information Systems or PC/computer diagnosis and repair or equivalent experience
• 0 - 2 years experience with communications devices and computer related hardware; installation, diagnosis and repair
• Basic understanding of operating systems of end-user devices and the relationship to application software and network connectivity with the ability to apply them for the completion of routine assignment
• Valid driver’s license and acceptable driving record
• Pre-employment screening includes, but isn’t limited to, drug screen and criminal background check