Collaboration Business Analyst

Firefly Aerospace

Firefly Aerospace

Posted on Tuesday, April 11, 2023


Firefly Aerospace Inc. is an American end-to-end space transportation company committed to providing economical and convenient access to space for small payloads through the design, manufacture, and operation of reliable launch and spacecraft vehicles. Firefly’s launch vehicles utilize common technologies, manufacturing infrastructure, and launch capabilities, providing LEO launch solutions for up to ten metric tons of payload. Combined with Firefly’s in-space vehicles, such as the Space Utility Vehicle (SUV) and Blue Ghost Lunar Lander, Firefly provides the space industry with a single source for missions from LEO to the surface of the Moon or beyond. Firefly is headquartered in Cedar Park, TX.


We are building rockets and moon landers and space-grade parts over here, yet none of this happens without reliable tools, innovative thinking, and collaboration. Firefly Aerospace is tackling problems in the “new space” market, which means we have opportunities to extract the best processes from “heritage space” development and combine that with today’s available technology to provide beautiful solutions for these challenges.

The Information Technology (IT) work together to support the flow of information between teams, build new software tools to make production more efficient, and supply various ways to share and distribute technical information to our customers and partners. We rely on several software products, including Atlassian tools (JIRA and Confluence), our ERP system (Odoo), various reporting platforms (Grafana, PowerBI) and more to keep us organized, so we can move fast and get hardware into space.

As the Collaboration Business Analyst, you will be responsible for the operation/administration of our Atlassian applications, ensuring our configuration meets the changing demands of the company as we continue to grow. This means connecting with different departments across the company and designing and implementing the solutions needed in the system. While administering the Atlassian tools will be your “home base”, other areas of the company may benefit from your skills in defining workflows and processes within other software applications, such as our reporting and schedule management tools.


  • Become the Subject Matter Expert (SME) of individual group’s organization and how their work affects the big picture. You will maintain nearly all areas of JIRA and Confluence including space management, workflow development, permissions, and customizations.
  • Gather requirements from departments and groups to develop out solutions for our collaborative tools.
  • Field questions and requests from employees as it pertains to the Atlassian tools; day to day support of the JIRA and Confluence tools.
  • Develop reports and dashboards for other groups, as needed.
  • Coordinate new hire, onboarding and on-going training on the tools.
  • Create, provide, and maintain documentation for all major maintenance / activities.
  • Provide updates to reporting manager and team.
  • Negotiate software purchases and maintain licensing



  • 2+ years’ experience working with the Atlassian Product Suite at the Administrator level OR proven track record of adapting to task management software administration.
  • The ability to problem-solve and make decisions (such as scheduling and prioritizing work tasks, organizing materials, and keeping project managers informed of potential conflicts).
  • Strong interpersonal skills and ability to collaborate.
  • Ability to work independently (self-driven).
  • A curious mind: willingness and excellence in finding and communicating technical solutions.
  • Working knowledge of best practice requirements gathering processes.
  • Proven experience with Agile scrum methodology.
  • Strong sense of urgency, drive, attention to detail, and commitment to timely deliverables.


  • Familiarity with the Adaptavist ScriptRunner JIRA Add-on.
  • Familiarity with the JIRA API.
  • Knowledge of the Aerospace Industry and Mission Management.
  • Experience negotiating software purchases.

Firefly offers outstanding benefits for our employees, including generous health, dental and vision plans with low plan deductibles, parental leave, educational reimbursement, short term disability, and flexible PTO options.

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

Firefly Aerospace, Inc. is an Equal Opportunity Employer; employment with Firefly is governed based on merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.