IT Analyst
Firefly Aerospace
IT
Posted on Tuesday, April 4, 2023
ABOUT FIREFLY AEROSPACE
Firefly Aerospace Inc. is an American end-to-end space transportation company committed to providing economical and convenient access to space for small payloads through the design, manufacture, and operation of reliable launch and spacecraft vehicles. Firefly’s launch vehicles utilize common technologies, manufacturing infrastructure, and launch capabilities, providing LEO launch solutions for up to ten metric tons of payload. Combined with Firefly’s in-space vehicles, such as the Space Utility Vehicle (SUV) and Blue Ghost Lunar Lander, Firefly provides the space industry with a single source for missions from LEO to the surface of the Moon or beyond. Firefly is headquartered in Cedar Park, TX.
SUMMARY
As an IT Analyst on the Helpdesk team, you deploy hardware and software solutions to end users and provide day-to-day technical support for related issues and requests. You are expected to maintain strong endpoint security through device patching, AV updates, and file encryption. You will communicate highly technical information to both technical and nontechnical personnel and will participate in the planning and execution of information technology and infrastructure projects. You may conduct training programs designed to educate an organization’s computer users about basic and specialized applications. You may be required to travel one to two times per quarter to support launch activities. The position reports to the IT Helpdesk Manager.
RESPONSIBILITIES
- Install, diagnose, repair, maintain, and upgrade all organizational hardware and software used by employees
- Grant and revoke access to systems
- Use technical knowledge and expertise to resolve issues reported by internal users
- Adhere to published SLAs by closely managing workload and grooming ticket queues
- Follow documented workflows and industry standards when resolving issues
- Escalate to the appropriate technical resources for more complex issues
- Manage asset inventory and work closely with team members to ensure offices have adequate hardware levels
- Participate in an on-call rotation
QUALIFICATIONS
Required
- Minimum 4 years relevant work experience
- Knowledge of Active Directory, Azure AD, Office365, Windows operating systems
- Solid understanding of PC and Laptop hardware, internal components, etc
- Basic knowledge of networking devices, such as switches and routers.
- Technical troubleshooting, diagnostics, and incident management skills.
- Able to prioritize workload effectively
- Excellent customer service skills with the ability to communicate technical instructions to non-technical people
- Stay current with common computer operations concepts and tools for solving technical issues.
- Able to lift up to 50 pounds.
Desired
- Associate degree or higher in an Information Technology discipline or related field of study (e.g. MIS, IS, IT, CNS, Computer Engineering, Windows Networking Administration
- CompTIA A+ or equivalent experience
- Experience working with Microsoft Enterprise products such as System Center Configuration Manager
- JIRA/Confluence experience a plus
- Mac Troubleshooting experience a plus
Firefly offers outstanding benefits for our employees, including generous health, dental and vision plans with low plan deductibles, parental leave, educational reimbursement, short term disability, and flexible PTO options.
To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.
Firefly Aerospace, Inc. is an Equal Opportunity Employer; employment with Firefly is governed based on merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
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