• Directs and supervises staff as assigned, including scheduling, training and motivating employees;
• Hires, develops, evaluates, and retains a highly-qualified team of emergency dispatch professionals; Makes recommendations regarding hiring, termination, and discipline of employees;
• Prepares and presents employee performance evaluations;
• Review and approve requests for time off and timesheets;
• Manages employees and ensure sufficient staffing for the city’s 24-hour, 9-1-1 daily communications center, providing support for Police, Fire and EMS;
• Prepares and submits reports related to Emergency Dispatch activities upon request;
• Manages applicable records requests and fulfils inquiries from Municipal, County, and District Courts;
• Responds to subpoenas, coordinates with legal counsel, manages document requests, and testifies in court as needed;
• Makes recommendations for and manages the budget within the division;
• Establishes processes for Emergency Dispatch data management and evidence submission;
• Oversee the administrative utilization of Texas Crime Information Center (TCIC) / National Crime information Center (NCIC) systems, data integrity, and training compliance;
• Maintains and updates operating manual and related policies;
• Ensures quality control messages are reviewed and corrected;
• Participates in community outreach and education opportunities;
• Compiles data and statistics as required and instructed;
• Maintain accuracy and consistency of emergency division operating manual and related policies;
• Maintains current and accurate training files on civilian employees; and
• Performs such other related duties as may be assigned.

Minimum Qualifications:

• Bachelor’s Degree in Public Safety, Public Administration, or a related field; and
• TCOLE (Texas Commission on Law Enforcement) Master Licensed Telecommunicator or equivalent; or
• At least five (5) years’ supervisory experience in public safety/emergency communications;
• Any experience and training which provides the required knowledge, skills, and abilities may be substituted for educational requirements.
• Federal Emergency Management Agency (FEMA) Professional Development Series; Incident Command System (ICS) 100, 200, 300, 400, 700, 800, preferred or the ability to complete required training and obtain certification within one (1) year from the date of appointment;
• Must reside within a one (1) hour response time to the City in the event of an emergency call-in request by the Chief of Police or designee.

• Experience in technical operations, communications, records management, and/or administrative management preferred;
• TCOLE Instructor Certification preferred;
• Emergency Number Professional (ENP) Certification within two years of employment, preferred;
• Registered Public-Safety Leader (RPL) Certification and Communications Center Manager Certification Program, preferred;

Knowledge of management operations for enhanced 9-1-1 systems, computer-aided dispatch, records management system, and telephone systems;
Knowledge of personnel policies and procedures; radio transmission procedures and Federal Communications Commission rules and regulations governing operation of radio and teletype transmitting and receiving; departmental policies and procedures.
Ability to provide effective leadership in order to train, manage, supervise, motivate, and evaluate staff;
Ability to operate standard office equipment, including personal computer using word processing and spreadsheet software; operate highly technical computer applications; operate radio, recording and electronic data communications equipment;
Ability to demonstrate proficiency in both oral and written communication; understand and follow instructions, policies, rules, and regulations; analyze information and formulate quick, effective, and reasonable responses; Ability to work tactfully with the general public; speak clearly and concisely; accurately handle several items at one time during stressful situations;
Ability to maintain accurate records; work varied shifts; and establish and maintain effective working relationships with co-workers.