PURPOSE Serve as the technical lead and escalation point for SCCM and Intune, driving proactive identification and resolution of complex endpoint and infrastructure issues. This role requires continuous cross-functional engagement with Cloud, Networking, NTT, Security, Certificate Services, and Microsoft to diagnose and remediate environment misconfigurations, communication breakdowns, and platform instabilities. Knowledgeable in maintaining Certificate based authentication between on-prem and cloud environment. Act as a key liaison to ensure end-to-end system reliability, accelerate issue resolution, and maintain alignment across internal and external engineering teams. ESSENTIAL DUTIES AND RESPONSIBILITIES Coordinates complex system upgrades and deployment of patches with internal teams; acts as escalation point and troubleshoots complex technical issuesCreates multiple internal tools and develops automation scripts Collaborates within the team to provide technical expertise around planning, status updates and coordination to ensure that technology/ system integration/ upgrades/ maintenance cycle is successfulPlans, manages and forecasts system resources; evaluates and/or recommends purchasesLeads selection of tools and development of processes to support operations and administration of enterprise infrastructure Consults for future of the system backup plan Leads the design of disaster/system recovery and testingPartners with development and business user teams to understand business needs/ context and requirements; supports the adoption of new technologies for enterprise-wide infrastructure development and enhancement SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. MINIMUM REQUIREMENTSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Bachelor's degree from an accredited college or university4+ years relevant work experienceOr an equivalent combination of education and experience COMPETENCIES Evaluates Problems: Evaluates and analyzes different types of information objectively to identify appropriate solutions; writes fluently, establishing the key facts clearly and interprets numerical data effectively.Technical Communication/ Presentation: Communicates with clarity and precision, presenting complex information in a concise format that is audience appropriate.Adjusting and Driving Change: Takes a positive approach to tackling work and embraces change; invites feedback relating to performance and deals constructively with criticism. Identifies the need for and drives change when required to achieve objectives.Focuses on Customers: Understands and anticipates customer needs and takes action to provide high-quality products and services to exceed expectations. Demonstrates Business Acumen: Demonstrates working knowledge of market, economic, legal and regulatory environments and how they impact the business.Agile Best Practices: Understands how agility is leveraged in IT ways of working. Adopts agile best practices as appropriate throughout the assigned work lifecycle. Responds to feedback quickly based on comments of internal and external customers and needs of the market.Bias for Action: Takes initiative and identifies what needs to be done and acts without waiting to be asked. Executes work in a timely manner. Suggests improvements to current ways of working. BFS COMPETENCIES Business and Financial Acumen Demonstrates depth of understanding for the P&L and financial analysisTeaches business and financial acumen to others.Understands KPIs and how BFS makes money. Knows the different business segments and how they relate to one another.Understands customer sales and engagement. Demonstrates functional and/or technical expertise. Understands complex issues and demonstrates problem solving skills.Understands how to maximize business results regardless of industry cycle. Results Driven Holds self and others accountable. Communicates and sets clear goals with plans to deliver. Manages competing priorities effectively.Demonstrates appropriate urgency. Drives to exceed expectations in alignment with our BFS SPICE values.Embraces and follows best practices.Demonstrates self-starter, can-do attitude. Strategic Thinking and Decision Making Leverages resources and teams around them to solve problems and create mutually beneficial outcomes. Demonstrates willingness and courage to make tough decisions in a timely manner. Balances short-and-long term priorities Demonstrates proactive versus reactive thinking. Asks questions to identify root cause and analyze situations more accurately. Servant Leadership Demonstrates humility by putting others first. Builds trust-based relationships. Leads by example with kindness and respect. Collaborates well across all areas of the business. Advocates for othersActively listens to understand the meaning and intent of what the other person is communicating.Demonstrates authenticity and encourages others to do the same. Emotional Intelligence Demonstrates situational awareness – knows when and how to adjust leadership style in different situations. Demonstrates self-awareness – understands strengths and weaknesses. Demonstrates empathy – puts themselves in other’s shoes. Assumes positive intent. Develops and Leads Others Drives alignment through clear communication of vision, goals, and expectations. Invests time on a regular basis in performance feedback and developmental conversations. Fosters a respectful and inclusive environment.Empowers, motivates, and inspires others.Coaches and mentor others for their development.Guides and persuades others to deliver positive outcomes. Growth Mindset Demonstrates a growth mindset; takes appropriate risks, fails fast and forward, learns from mistakes. Perseveres and champions growth, even in the face of resistance, ambiguity, or possible failure. Thinks like an owner with an entrepreneurial spirit. Demonstrates and encourages intellectual curiosity.Continuous learner; seeks opportunities and knowledge for personal and professional growth. Sees possibilities over problems – actively seeks solutions. Innovation Encourages out-of-the box thinking to create new ways of doing things. Continuously seeks to improve and simplify pain points in the business. Anticipates, embraces, and leads change. Develops and executes breakthrough strategies. Integrity Does the right thing even under challenging circumstances?Communicates with honesty. Consistently treats others fairly and equitably. Demonstrates reliability and does what they say they will do. Conducts tough conversations and delivers difficult messages with kindness and respect. WORK ENVIRONMENT / PHYSICAL ACTIVITYThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Subject to both typical office environment and outside locations with temperature and weather variations.Must be able to lift and carry up to 25 pounds.Occasional travel may be required.