About Us

Additive Manufacturing Technologies is a leading provider of cutting-edge post-processing equipment for additive manufacturing, empowering industries to innovate and transform their production processes. We specialize in advanced post-processing technologies and are committed to delivering exceptional service and support to our customers. Join our dynamic team and play a key role in shaping the future of post-processing!

Position Overview

We are seeking a skilled and motivated Field Service Technician to install, maintain, and repair post-processing equipment for additive manufacturing at customer sites. This role requires a strong technical background, excellent problem-solving skills, and a passion for delivering outstanding customer service. The ideal candidate will thrive in a fast-paced environment and be willing to travel extensively to support our growing customer base.

Key Responsibilities

Installation and Setup

• Install, configure, and calibrate post-processing equipment (e.g., de-powdering machines, surface finishing machines, part-dying equipment) at customer sites.
• Conduct site inspections to verify compliance with safety, power, and environmental requirements.

Maintenance and Repairs

• Perform routine preventive maintenance to ensure optimal performance and longevity of AMT equipment.
• Diagnose and troubleshoot mechanical, electrical, and software-related issues.
• Replace or repair faulty components, ball valves, pumps, sensors, or motors.
• Update firmware and software to the latest versions as required.

Customer Support and Training

• Provide on-site and remote technical support to customers, addressing operational issues and answering technical queries.
• Train customers on the safe and effective use of additive manufacturing equipment, including software operation and material handling.
• Using Fresh-Desk for customer support

Performance Optimization

• Perform regular on-site preventative maintenance of AMT equipment at customer facilities to ensure top performance.
• Monitor and analyze equipment performance, identifying opportunities for improvement.

Reporting and Documentation

• Document service visits, including issues encountered, actions taken, and parts used.
• Provide detailed reports to both customers and internal teams, highlighting equipment performance and maintenance recommendations.
• Maintain accurate records of equipment history, warranties, and service schedules.

Safety and Compliance

• Conduct safety audits and risk assessments for equipment operation and maintenance.
• Advise customers on proper safety protocols and hazard mitigation.

Travel Requirements

• This role requires approximately 50-60% travel, mostly within the US and Canada, but possible international travel should be considered.
• 90% of travel required will be short jobs under 5-days.
• Travel will primarily involve visiting customer sites to install, maintain, and repair post-processing equipment for additive manufacturing.
• Trips will mostly be within the US with limited travel to Canada.
• The company covers all travel expenses, including flights, accommodation, meals, and transportation.

Qualifications

Education and Experience

• Associate degree or higher in Mechanical Engineering, Electrical Engineering, or a related field (or equivalent experience) or 2+ years experience in a related field.
• 2+ years of experience in field service, preferably with additive manufacturing, CNC, or industrial equipment.
• Experience with 3D printing technologies (e.g., FDM, SLA, SLS) is highly desirable.

Technical Skills

• Strong mechanical and electrical troubleshooting skills.
• Proficiency in reading and interpreting technical schematics and manuals.
• Familiarity with CAD software and 3D printing materials is a plus.
• Knowledge of industrial safety standards and protocols.

Soft Skills

• Excellent communication and customer service skills.
• Ability to work independently and manage time effectively.
• Strong problem-solving and critical-thinking abilities.
• Willingness to learn and adapt to new technologies.

Other Requirements

• Valid driver’s license and passport.
• Ability to lift up to 50 lbs and work in industrial environments.
• Willingness to undergo background checks for international travel.

Benefits

• Competitive salary and percentage earned on parts sales.
• Comprehensive health, dental, and vision insurance.
• Paid time off and flex-time accrual while on travel assignments.
• Company-provided tools, laptop, and mobile phone per diem.
• Company credit card for expenses.
• Ongoing training and professional development opportunities.